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Phonex Taxi Driver
24/7 taxi & airport transfers across Malawi — based at Chileka International Airport
Phonex Taxi Driver
The basis on which we provide taxi, airport transfer and chauffeur services across Malawi.
A booking is confirmed when we reply with a quotation and you accept it. Until then, no vehicle is reserved. Confirmed bookings include the driver name, phone number, vehicle make and registration, sent to you in advance.
All fares are quoted per journey and confirmed in writing before travel. The quoted fare does not change due to traffic, detours or road conditions. Additional stops, extended waiting or a change of destination requested on the day may be charged at the rates agreed at booking.
Payment is due on completion of the journey unless a corporate account is in place. We accept cash in Malawian Kwacha, Airtel Money, TNM Mpamba and bank transfer. Deposits may be requested for wedding transport, multi-day tours and large group bookings.
Complimentary waiting is 60 minutes on delayed international arrivals and 30 minutes on domestic arrivals, measured from landing. For non-airport pickups, 15 minutes is included. Waiting beyond these periods is charged at the agreed hourly rate.
Changes and cancellations are free when made at least four hours before the scheduled pickup. For long distance, full-day and event bookings we ask for 24 hours notice where possible, as the vehicle is held exclusively for you. Deposits on event bookings may be non-refundable within seven days of the date.
We will provide a licensed driver and an insured, roadworthy vehicle, arrive at the agreed time, and take reasonable care of you and your property throughout the journey. Where a vehicle becomes unavailable we will arrange a suitable replacement at no additional cost.
Passengers are asked to provide accurate pickup details and contact numbers, be ready at the agreed time, wear seat belts, and refrain from smoking in the vehicle. Damage or excessive soiling caused by a passenger may be charged for at cost.
Luggage is carried at the owner’s risk. Please declare unusually large or heavy items at booking so a suitable vehicle is assigned. Items left in a vehicle are logged and stored securely; contact us as soon as possible and we will arrange their return.
We plan generous margins into every airport transfer, but we cannot accept liability for delays caused by weather, road closures, accidents, mechanical failure or other circumstances beyond our reasonable control. Where such a delay occurs we will do everything practical to find an alternative solution.
These terms are governed by the laws of the Republic of Malawi.
Questions about these terms? Contact Phonex Taxi Services on "+265 992 716 547" or phonexmalawitaxi@gmail.com.