Contact Phonex Taxi — your driver answers, not a call centre

Both lines reach the same team. "+265 992 716 547" is the main number and the one connected to WhatsApp, so use it if you would rather send your booking as a message than explain it on a call. "+265 888 948 805" is the back-up line — try it if the first rings out because the driver is already on a job. Both are answered 24 hours a day, including public holidays, and there is no night surcharge for a 03:00 airport run.

The fastest bookings are the ones that arrive complete. Send your pickup point, destination, date and time, the number of passengers and how much luggage you have. For an arrival at Chileka, add your flight number rather than the scheduled landing time — that is what we watch, so a delayed flight moves your pickup automatically instead of costing you waiting time. You will get back a fixed fare in writing, plus the driver’s name and the vehicle registration before the day of travel.

We reply in English or Chichewa, and take payment in cash (kwacha), Airtel Money, Mpamba or bank transfer. Email phonexmalawitaxi@gmail.com is the right channel for corporate accounts, invoices and multi-day itineraries; for anything you need in the next hour, call or WhatsApp instead. If you already know your journey, the online booking form collects all of this in one go, and how our fares are calculated explains what goes into the quotation.